Privacy Policy

Introduction

Go West Tours (Vic) Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information from you in the course of providing our services, including when you:

• Make a booking or purchase a service from us.
• Visit our website or social media pages.
• Subscribe to our newsletter or mailing list.
• Contact us via phone, email, or through our website.
• Participate in any of our surveys, competitions, or promotions.

The types of personal information we may collect include, but are not limited to:

• Full name
• Contact details (address, email, phone number)
• Payment information
• Details of your bookings and purchases
• IP address and browser information
• Feedback and survey responses

2. Use of Personal Information

We collect and use your personal information to:

• Provide and manage our services.
• Process bookings, payments, and any refunds.
• Communicate with you about your bookings, inquiries, and our services.
• Improve our website, products, and services.
• Conduct marketing activities, including sending you promotional materials, offers, and newsletters (with your consent).
• Comply with legal obligations.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers who assist us in delivering our services, including payment processors, IT service providers, and marketing platforms.
• Government authorities or law enforcement agencies if required by law.
• Other parties with your consent or as otherwise permitted by law.

We do not sell your personal information to third parties.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures. However, please be aware that no data transmission over the internet can be guaranteed as completely secure.

5. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

6. Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website.

7. Our App

The Go West Tours App, which can be found on the App Store & Google Play, does not collect any personal information at all. We do not keep any record of who downloads the App or how it is used. The App does not offer any opportunity to enter any personal information at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. The updated policy will be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Go West Tours (Vic) Pty Ltd
Email: info@gowest.com.au
Phone: +61 3 9485 5290
Address: 208 Little Collins Street, Melbourne 3000