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Frequently Asked Questions
Read them below
Go West Tours is committed to operating our services in a manner that ensures the highest levels of COVID Safe Travel for our guests, as well as workplace safety for our staff and members of the public.
While we are currently not able to operate tours, and upon resumption of touring services, we will have introduced a number of new COVID Safe Travel protocols that will allow our guests to travel with great peace of mind.
Our touring vehicles are cleaned and disinfected both between and during tours to ensure that all high-touch surfaces are kept as free as possible from infectious bacteria.
At regular intervals during the course of a tour, our tour guides will spray all air-conditioning intake vents with a hospital-grade disinfectant to ensure that any re-circulated air is maintained to the highest possible hygiene standards.
All cleaning and disinfecting agents used by our team are recommended by the Australian Government’s Therapeutic Goods Administration.
Prior to joining our tours, all guests will be required to confirm via our Mandatory Declaration of Health & Travel History:
that they are not supposed to be in mandatory self-isolation/quarantine
that they have not been exposed to anyone with COVID-19 in last 14 days
that they do not have any symptoms of COVID-19
All guests will be required to use the provided hand sanitiser upon boarding their touring vehicle.
Until further notice, all guests will be required to wear face (surgical) masks at all times whilst aboard our touring vehicles. These masks will be made available by our on-road team, should any guest not have their own supply.
Go West Tours now has a flexible fares policy. For any day tour bookings, no cancellation fees will apply for changes up to 24 hours before your tour departure time. Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare.
Guest cancellation of any multi-day tour, in less than 7 days but more than 3 days prior to a departure time will result in a 50% refund of the tour fare. Cancellation within 3 days of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare.
Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.
While we certainly sympathise with guests who become ill before their tour, we are not in a position to absorb the loss of revenue when guests are unable to join our tours at short notice.
We strongly recommend all guests to take out travel insurance to help cover costs associated with situations such as this. Where required, we are happy to provide a letter for your insurer, to assist you in making a claim.
We’re happy to welcome children on our tours. Children’s prices are $20 less than our full adult fare and apply for all travellers aged 0-15 years.
We are able to provide an infant seat or a child booster seat for children 0-8 years old. Please note we have only a limited number available each day, so book early to avoid missing out! If you would like a seat added onto your booking, please send a request to firstname.lastname@example.org and provide the age of your child along with your confirmation number and booking details.
Please be aware that our vehicles do not have storage space for prams or strollers.
Go West Tours reserves the right to refuse passage to those who insist on bringing items as described above or who cause unnecessary departure delays relating to this matter.
It is essential that we are aware of all guests travelling.
All travelling persons must have a separate seat allocated for their use. Carrying an infant on one’s lap or having them occupy space in the aisle is not permitted.
Any party arriving with undisclosed infants will be required to pay our child’s fare prior to boarding the touring vehicle. If there are no seats available for an undisclosed party to occupy, the entire travelling party may be denied the opportunity to travel and will forfeit their fares.
Due to the small size of our touring vehicles, we do not have space to store luggage on board or our day tours. For our day tours, we recommend that our guests keep their luggage to a small day pack, as it will need to be carried on your lap or at your feet throughout the duration of the tour. Most accommodation venues in Melbourne provide a luggage storage facility, please enquire at your hotel about storage options prior to the tour. For multi-day tours, please refer to the tour page for details of luggage restrictions.
All of our tours operate with a maximum group size of 24 guests. We have a genuine commitment to the benefits of small group travel and do not compromise on this under any circumstances.
Unfortunately, we are unable to reserve specific seats on the bus for our guests as we operate on a first-in first-served basis. We are happy to make a note in your booking for our guide to see, who will do their best to accommodate your request on the day. If you would like to guarantee a seat at the front of the bus you could meet us at one of our earliest pickup points for the day, giving you first choice of the available seats. Please let us know if you would like to arrange an earlier pickup.
We note that – at the tour guide’s sole discretion – one or more seating rotations may take place during the course of the tour to give guests an opportunity to experience different seating locations in the touring vehicle.
We require full payment at the time of placing your booking. You can book online, or you can contact us by phone, or email to secure a booking. When booking online, you can print an e-ticket or can choose to have a booking confirmation emailed to any address you nominate (or both!). You will not require a printed ticket in order to join your tour.
To be reasonably sure of securing a seat, it is advisable to book at least 2-3 days before the tour. However, if you are later than this, it is still worth giving us a try, as provided we have availability we are able to take bookings right up until tour departure time
Our currently listed prices and inclusions are valid until 31st March 2021.
We are able to pick up at most major hotels located in the city centre. If you can let us know where you will be staying in Melbourne, we will be able to advise you of the nearest pickup location and pickup time.
Our guides are happy to drop our guests off at reasonable destinations in the inner city area. Normal drop off points include hotels, hostels, and transport hubs. If you live or are staying some way from the city centre, your guide will drop you off at a railway station or tram line on the route to your destination. Our tours return to the city well before public transport stops operating.
When telephoning our booking line to make a reservation, you can make payment by providing us with your credit card details (Visa, MasterCard or Amex). A credit card fee of 2.1% applies to all credit card payments.