About Us

The Go West Story

Founded In September 2000

From humble beginnings, Go West Tours is the result of a passion for providing excellent customer service and providing guests with a memorable experience, not just a destination.

Founded in September 2000, Go West Tours set out to change the way day tours were delivered in Melbourne. Drawing on extensive experience in the international touring industry, the business was built around the belief that a great tour should be engaging, informative, personal and, above all, memorable.

Provide Guests With An Interactive Experience

In September 2000, Go West Tours began operating with a single 21-seat bus, running its first Great Ocean Road tour with just five guests.

From the outset, the goal was to exceed existing industry standards by providing an interactive touring experience that was affordable, safe, reliable and unforgettable. As the business grew, this philosophy extended to the recruitment and training of tour guides who could engage with, inform and entertain guests throughout the day. Today, these same qualities remain central to the way Go West selects and develops its team.

In 2005, Go West Tours became the first tour operator to provide a fully mobile translation service for non-English-speaking guests and, to this day, innovation remains a strong area of focus. Today, all touring vehicles are fitted with complimentary Wi-Fi and Go West remains the only small bus operator in Melbourne to fit their buses with customised, upgraded seating, providing a safer and more comfortable journey for guests.

This commitment to innovation, together with Go West’s philosophy of providing guests with more than just a destination, resulted in the company’s first Victorian Tourism Award in 2005. Go West won its category again in 2006 and 2007, earning induction into the Victorian Tourism Awards Hall of Fame. In 2007, Go West also won the Australian Tourism Award for Outstanding Tour & Transport Operator.

Go West has continued to maintain strong connections with Victoria’s tourism industry, sharing its experience and supporting the ongoing development of tourism businesses and industry standards.

Go West Tours remains driven by a passion for Victoria’s tourism industry, and has grown to employ dozens of passionate tourism professionals, operating unique itineraries while showcasing some of Victoria’s most remarkable destinations. With more than 25 years in business, Go West remains just as committed to providing guests with unforgettable experiences as it was when the journey began in 2000.

Melbourne Tour Operator

Our Touring Vehicles

We take pride in our fleet of highly maintained and state-certified touring vehicles.

Excellent Customer Service

Providing Guests With A Memorable Experience

High-Quality Tour Operator

Tour Guides Who Could Engage With, Inform, And Entertain Guests

Share The Passion

Staff Testimonials

I worked at Go West as an office assistant. As such, I was involved in a variety of projects. Right from the beginning I was properly and throughly trained and always encouraged to ask questions which were answered clearly and with patience at all times. I experienced a great team spirit between all staff members at Go West. Everybody is constantly trying to contribute as best as possible to the success of the company… I highly recommend Go West tours as an employer who appreciates its staff and therefore provides a very good working environment.

Miriam Balt

From May to July 2013

I have been proud to represent your company over the past two years. As employers, you have been excellent and your accessible, flexible, and caring style of management has been unparalleled within my working life thus far. You always made me feel an important part of the company and that is something I appreciated greatly.

Luke

Past employee

In my experience Go West was a very well-organised business and this made life as an employee very easy and far less demanding than in other tour companies that I have worked for. Upon commencement, an excellent level of training ws provided to ensure that guides: a) were knowledgeable on all areas before commencing work in a solo capacity, and b) understood any intricacies involved in driving individual vehicles. The tours themselves were very well planned and as a guide, I felt well-supported with an Operations Manager or Supervisor always available at the depot or on the phone to provide anaswers to questions and to provide any required support.

Tim Darke

October 2010- March 2011 and March 2012 – January 2013

Check out deals on our special offers page now! 🔥